Will I have to pay duties or taxes on an international order?
International orders may be subject to local taxes, customs charges or import duties. These are set by the destination country and are the customer’s responsibility. Smile Stick cannot predict or reimburse these charges.
My parcel is marked as delivered, but I cannot find it.
Check around the delivery address and any safe place, then contact the carrier using your tracking link. If you still can’t find your parcel, email hello@smilestick.com.au with your order number and tracking details.
My tracking has not updated. What should I do?
Tracking can take a little time to update after dispatch. Check the carrier link again and make sure the delivery address on your confirmation is correct. If the parcel is outside the carrier’s expected delivery window, email hello@smilestick.com.au with your order number.
How do I track my order?
When your order is dispatched, we will email you a shipping confirmation with tracking. Please check your junk or spam folder if you cannot see it.
How long will delivery take?
Delivery time varies by destination and shipping service. Once your order has been dispatched, your tracking link will provide the latest carrier estimate. Carrier timeframes are estimates and may be affected by peak periods or events outside our control.
How much is shipping?
Shipping depends on the delivery location and the items in your order. The available options and exact charge are shown at checkout before payment.
Where do you ship?
We ship within Australia and, where available at checkout, to selected international destinations. Enter your delivery address at checkout to confirm whether shipping is available to your location.