I entered the wrong delivery address. What should I do?

Email hello@smilestick.com.au immediately with your order number and the correct address. We will try to help, but we cannot guarantee an address change once an order is being processed or has been dispatched.

Can I change or cancel my order?

Email hello@smilestick.com.au as soon as possible with your order number. A change-of-mind cancellation can be refunded only if we receive your request before processing has begun. Once processing has started, we cannot guarantee changes and a change-of-mind refund is no longer available. Please see our Returns Policy for full details.

How do I use a discount code?

Enter the code at checkout before completing payment and confirm that the discount has been applied. If it is not working, check the spelling, expiry date and offer conditions before placing your order. Promotional codes remain subject to their individual terms.

Will I receive an order confirmation?

You should receive an order confirmation at the email address used at checkout. If it does not arrive, check your junk or spam folder first. Still missing? Email hello@smilestick.com.au with the name and email address used for the order.

Which payment methods do you accept?

We accept Visa and Mastercard, along with any other secure payment methods displayed at checkout. You’ll see all available options before completing your purchase.

What currency are prices shown in?

All prices are shown in Australian dollars (AUD) and include GST where applicable.